Testimonials

Austin Community College
Disparate rolls of microfilm were replaced with Fortis PowerWeb and, as a result, ACC has cut retrieval time in half. With their microfilm system, adding a new file to an old record was next to impossible. "There was no way it could have been done with microfilm - that's the beauty of Fortis," said ACC Records Management Department Manager Kay Barclay, of Fortis PowerWeb's ability to digitally annotate records, add files or redact documents.

Banco Hipotecario
Bank officials realized a return on investment within 60 days of Fortis' full implementation. "The time saved alone has been worth the cost," Westbrook Technologies' Partner Mariano Lores said. "Westbrook Technologies' software suite was made for an organization with this many documents."

Countywide Title Company
Thanks to Westbrook Technologies, Countywide Title's "paper plant" is a one-room office with three employees and no paper files. Three employees perform the work that 10 people perform at competing companies. Typical transaction times at title companies are between two and 10 days, in order to search for property history, bankruptcies, foreclosures and liens. With Westbrook Technologies' software, searches have been reduced to five hours or less.

EHV-Weidmann Industries
"We were actually able to create templates, test and load all data into Fortis ERM in only one week," said Business System Analyst Chip Deasy. Fortis saves EHV-Weidmann time and resources by digitally running general ledger reports that, if run manually, would amount to approximately 1,400 sheets of paper a month.

Employees Wanted Magazine
Publisher Wade Maule estimated that the $90,000 invested in Fortis Office would be returned in 18 months, but Employees Wanted is now looking at an even quicker 12-month ROI. Previously, duplicate invoices would be created and attached to sales sheets, then stored in the filing cabinets, taking an employee a day and a quarter to file. That same process is now taking two hours in Fortis Office. Employees Wanted magazine has also eliminated 50 paper filing cabinets. $20,000 in revenue was lost each year because of advertisement forms that the billing, sales and graphics departments would misplace, money that's been recovered thanks to Fortis Office.

Louisiana Women's Healthcare Associates
A primary objective of LWHA was to reduce the amount of nurses' clerical time to virtually zero. Previously, nurses would spend 10 to 15 percent of their workday looking for patient information. Today, that time is spent on patient consultation, blood work and other nursing duties related to patient care instead of clerical work.

Relative Value Units are a measuring tool used by Medicare to determine productivity and the amount of money reimbursed to medical facilities. Select nursing care at LWHA was previously reimbursed at a rate of 70 Relative Value Units (RVUs) per month. That value has been increased to 190 RVUs per month, because of the increased patient time the nurses now spend.

LWHA doctors see approximately 100 patients per week, and assistants are required to retrieve charts at the beginning of the week so doctors can bring themselves up to speed about their patients. Previously, five to seven of those 100 charts would be lost or irretrievable, leaving doctors with little or no reference to some of their patient's histories. With Fortis document management no charts are ever lost, and doctors always have the tools available to make informed and accurate decisions about every patient.

Mallory & Church
This tie manufacturer has two locations in Seattle a half-mile apart, and those offices both receive requests for historical information. Prior to electronic document management, a file would have to be recovered from a filing cabinet or storage locker and faxed to the other office. Now, our document management software allows instant retrieval and connectivity between cross-town locations. Said Director of Information Systems Mark Henderson, "From a customer service standpoint, document management has improved efficiency and productivity - we are able to access any type of order information with greater speed, which allows us to ship more products and realize greater profits."

MTI Inspection Services
Previously, if a claims adjuster needed an inspection report, a claims clerk had to locate the report in file at the general office or at a field location and bring it to the adjuster. Now, the adjuster goes to their Web site and performs a quick search for the report. Because the information is digitally indexed, a process that would have taken them a week of solid work to accumulate now takes seconds.

"Westbrook Technologies offered the only product we could rely upon. Basically, we will be managing critical documents for our customers' claim departments and if the system is down for even a day, serious problems could result. That's why we needed a solid platform and again, Fortis was the best out there," President Bill Fullerton said.