Education and Training Cancellation/Change Policy
Westbrook Technologies University's Cancellation / Change policy applies to both private and public courses for customers and channel Partners, offered at our corporate education center or on location at another education facility. We will try to accommodate any reasonable scheduling changes that may arise. Our cancellation policy is as follows:
- Cancellation or change 11 or more business days prior to the scheduled start date carries a 0% penalty of education time.
Cancellation or change 10 business days or less prior to the scheduled date carries a 100% penalty of education time.
Classroom Requirements Clause of Cancellation or Change Policy
The following clause applies for all private education at a Partner or end user’s site. Any Partner or end user acting as host for private education courses must make certain the room in which the class will be held meets the minimum requirements as outlined in the document “Classroom Requirements for On-site Education.” Failure to meet the classroom requirements will be treated as if the host site for the private education courses has made a cancellation or change without prior notice. At the discretion of the Dean of Westbrook Technologies University, the possible remedies for failure to meet the classroom requirements shall include the following:
- The Partner or end user hosting the education course(s) will be required to submit a purchase order authorizing payment for an extension of the engagement to cover the period of time from the date that the engagement was to have originally started to the date that the course actually started once the site was brought up to the classroom requirements specification. The educator will remain onsite and may assist with classroom setup but no education will take place until the classroom requirements are met.
- The Partner or end user hosting the education course(s) will be required to pay all cancellation penalties as outlined in the cancellation or change policy. The educator will immediately return home and the Partner or end user must reschedule the education course(s) for another time when the host site is prepared to meet the classroom requirements. If it is not possible for the host site to meet the classroom requirements, then the Partner or end user must reschedule private education at Westbrook Technologies University.