Monday through Friday, between 8:30 a.m. and 8:00 p.m.
All times are
Eastern US time (UMT-5)
Toll-free 800 telephone number (USA, Canada, Puerto Rico), or email
End-user and partners: 800 949 3453 Ext. 771
International customers: +001 203 483 6666 x771
*** IMPORTANT ***
Before logging a software problem case with Software Support, please create an AppSight recording of the issue by going to http://assist.westbrooktech.com/support/. Once this process is complete, either e-mail or call Software Support to start a case and inform us that the AppSight log file has been created.
Standard Software Support
- Guaranteed response time is four (4) hours from the time of logging the call to our software support hotline
- Service packs and upgrades
- Access to westbrooktech.com’s password-protected customer support sections