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AppSight tool speeds the problem resolution process
AppSight Application Problem Resolution leverages patented Black Box technology to monitor application execution and capture, communicate, and determine the root cause of application problems, thereby dramatically accelerating problem resolution processes across the application lifecycle. AppSight Application Problem Resolution is a comprehensive system built on a unique problem resolution architecture that was designed from the ground up to optimize the problem resolution process. It is used by hundreds of top enterprises, ISVs, and IT Solution Providers to speed application delivery, increase application quality, performance, and availability, and reduce application support costs.
*** IMPORTANT ***
Before logging a case with Software Support, please create an AppSight recording of the issue by clicking the link below. Once this process is complete, either e-mail or call Software Support to start a case and inform us that the AppSight log file has been created.